Frequently Asked Questions

There are a ton of ins and outs when it comes to manufacturing custom plush toys. We want you to feel confident in your decision to work with us and our overseas partnerships. If your questions aren't answered below, please don't hesitate to reach out to our team!

• Can you turn my company’s illustration into a custom plush toy?

  Yes, that's what we do! We excel at creating high-quality custom plush toys from our client’s designs and illustrations. Let our over 10+ years of experience and resources guide you with your American or Canadian custom plush toys project.

• Are you able to make plushies look like our team’s mascot?

  Most definitely! For years, we've been creating custom plush mascots for sports teams, universities, colleges, and corporations in the United States and Canada. If your business, school or sports team is looking for a high-quality custom plush mascot toys for retail or promotional needs, we can help!

• Can I see a physical prototype first, before I place my bulk order?

  Absolutely. In fact, we insist on it! Every order includes a physical custom plush prototype to review and make revisions before placing a bulk order. We call this stage the 'Prototype Stage'. You will work with your very own CPI Project Manager and see your creative ideas come to life!

• How much does it cost to make a prototype?

  Prototype costs range between $250 and $350, depending on the complexity, size, and time needed to achieve final prototype completion.

• If I approve my prototype, how much does it cost to manufacture a bulk quantity and have them shipped?

  This is a tough one, as cost depends on so many factors: size, design complexity, quantity, shipping, etc. It's best to request a free quote so you can get a more accurate scope of pricing.

• What's your minimum bulk order?

  For American and Canadian clients, we have a minimum of 500 pieces. Price breaks are given for every 1000 pieces ordered thereafter. Like anything ordered in bulk quantities, the more you order, the lower your price per piece will be.

• What's the average turnaround time?

  For American and Canadian clients, it typically takes between 90 to 120 days to complete our 3 Step Creation Process. To break it down further, it takes about 30 to 60 days to create and approve your prototype. Approximately 30 to 45 days to mass produce a bulk order of your prototype. And finally, about 30 to 40 days to ship a bulk order to your location anywhere in the United States or Canada.

• Where will my custom plush toys be manufactured?

  All custom plush toys are designed and mass-produced in China. We have outstanding partnerships with two factories and have been working with them for combined 10+ years. Please visit our About page to learn more about these important relationships!

• And you take care of all the shipping logistics?

  That we do! We have partnered with Guangdong New Sailing Supply Chain Management Co. Ltd and ITN Logistics which provides us with reliable ocean and air shipping into the U.S.A and Canada. Train and ground shipping within Canada and the USA is then coordinated through DHL and UPS.

• Are your custom plush toys safe?

  Great question, and YES! We adhere to the United States Consumer Product Safety Commissions as well as the Canada Consumer Product Safety Act stuffed toy regulations. In brief, all plastic attributes are secure, all sewing is tight and cannot be torn easily, and we do not add any hazardous amounts of lead or accessories to our custom plush toys or custom plush mascots. To ensure we meet these standards, our clients have the option of using a 3rd party lab (SGS or BACL) to test our toys before moving into mass production.