Frequently Asked Questions
It's important to educate those located in U.S.A. and Australia, about the 'in's and out's' of custom plush toys manufacturing, so that you can make a confident decision in choosing the right custom plush toy manufacturer for you and your custom plush toys project. See various frequently asked questions below and don't hesitate to reach out and contact us anytime if you have any further questions!
Can you turn my businesses illustration into custom plush toys?
Yes, we excel at creating high quality custom plush toys from our client’s design illustrations and have been doing so for 10+ years, so you know we have the experience and resources to help you with your American or Australian custom plush toys project.
Are you able to make plushies look like our teams mascot?
Most definitely! For years, we've been creating custom plush mascots for sports teams, universities, colleges and corporations within the U.S.A. and Australia. If your business, school or sports team is looking for a high quality custom plush mascot toy for retail or promo, we can help!
Can I see a physical prototype first, before I place my bulk order?
Most definitely, as we always design and create a physical custom plush prototype first, so that you're able to review it and make any necessary revisions before you place a bulk order. We call this stage the 'Prototype Stage'. It’s where you get to work one on one with your very own Project Manager and see your creative ideas come to life!
How much does it cost to make a prototype?
A prototype cost ranges between $250 and $350 American, depending on complexity, size and projected time needed to achieve final prototype completion.
If I approve my prototype, how much does it cost to manufacture a bulk quantity and have them shipped?
In all honesty, cost depends on size, design complexity and quantity needed. We encourage you to request a free quote so that you can review pricing and turnaround details for our Prototype Stage, Mass Production Stage and Shipping Stage.
What's your minimum bulk order?
The minimum order for our American and Australian clients, is 1000 pieces with price breaks coming every 1000 pieces ordered thereafter. Just like anything being ordered in bulk quantities, the more you order, the lower your price per piece will be.
What's the average turnaround time?
For our American and Australian clients, it typically takes between 90 to 120 days to complete our 3 Step Creation Process. To break it down further, it takes about 30 to 60 days to create and approve your prototype, approximately 30 to 45 days to mass produce a bulk order of your prototype and about 30 to 40 days to ship a bulk order it to your location anywhere in the United States or Australia.
Do you make your toys in the U.S.A.?
No. Our custom plush toys are designed and mass produced in China. We’ve not yet come across a American factory that will mass produce for our needs, while maintaining a high quality of service, materials and pricing. So we’ve partnered up with two factories in China, whom we’ve been working with for a combination of 14 years.
And you take care of all the shipping logistics?
That we do! We are very experienced in freight forwarding and have partnered with ITN Logistics as well as Fedex Trade Networks who assist us in ocean and air shipping into the U.S.A and Australia, as well as train and ground shipping while in transit in the USA or Australia. Because of the volume of business we bring our freight forwarders, we can provide our clients with discounted shipping prices that would not be obtained without such established business relationships.
Are your custom plush toys safe?
Yes. We make sure to adhere to the United States Consumer Product Safety Commissions as well as the Australian Competition and Consumer Commissions stuffed toy regulations. In brief, we'll make sure that any plastic attributes are secure, all sewing is tight and cannot be torn easily and we do not add any hazardous amounts of lead or accessories to our custom plush toys or custom plush mascots. In order to confirm we meet these standards, we have a 3rd party lab, like SGS or BACL, to test our toys before moving into mass production.